Refund Policy

Last Updated: November 8, 2024

1. General Refund Policy

Joe's Welding And Machine Company is committed to customer satisfaction. Our refund policy varies depending on the type of service and the stage at which the service is cancelled or refunded.

2. Service Deposits

For projects requiring deposits, the following refund policy applies:

Full Refund Available

• Before work has begun on your project
• No materials have been ordered or prepared
• No site visits or consultations have been conducted
• Within 24 hours of initial deposit (for most projects)

Partial Refund

• After consultation but before material ordering
• If work has been partially completed
• When materials have been ordered but not used
• Administrative fee may apply (up to $50)

No Refund

• After work has substantially begun
• When custom materials have been ordered
• For emergency services once work has commenced
• For specialized equipment or tool rentals

3. Project Types and Refund Terms

Small Projects (Under $1,000)

• No deposit required for most services
• Payment due upon completion
• No refund available after work begins
• Quality issues: full refund or rework at no charge

Medium Projects ($1,000 - $10,000)

• 50% deposit required
• Full refund if cancelled before work begins
• 50% refund if cancelled after 25% completion
• No refund after 50% completion

Large Projects (Over $10,000)

• 30% initial deposit, 40% at midpoint
• Full refund if cancelled before any work
• 70% refund if cancelled before midpoint
• No refund after midpoint payment

4. Quality Guarantees

We stand behind our work with comprehensive quality guarantees:

Workmanship Guarantee

• 100% satisfaction guarantee on all work
• Free rework for any defects in workmanship
• Return to fix any issues within warranty period
• No additional charge for warranty repairs

Material Guarantees

• Materials covered by manufacturer warranties
• We assist with material defect claims
• Replacement materials provided if defective
• Labor to replace defective materials included

5. Warranty and Refund Claims

To process warranty or refund claims:

Required Documentation

• Original service agreement or invoice
• Written description of the issue
• Photos of the problem (if applicable)
• Contact information for follow-up

Processing Time

• Warranty claims: 24-48 hours response
• Refund processing: 5-7 business days
• Reimbursement method: original payment method
• Inspection may be required for large claims

6. Emergency Services

Emergency welding services have special refund terms:

• Emergency rates may apply
• No refunds once work has commenced
• 24/7 service fees are non-refundable
• Safety-related work cannot be refunded

7. Custom Fabrication

Custom fabrication projects have specific terms:

• Design fees are non-refundable once work begins
• Custom-ordered materials cannot be returned
• Design changes may incur additional charges
• Artistic differences are not grounds for refund

8. Cancellation Policy

You may cancel your service agreement under the following conditions:

Before Work Begins

• Full refund of any deposits paid
• No cancellation fees
• Written notice required (email acceptable)
• Confirmation of cancellation will be provided

After Work Begins

• Deposit may be non-refundable
• Payment due for work completed
• Material costs must be paid
• Equipment rental fees may apply

9. Special Circumstances

Force Majeure

In cases of natural disasters or other unforeseeable circumstances:

• Work may be paused or cancelled
• Deposits may be held for rescheduling
• Refunds available if work cannot be completed
• Insurance may cover certain situations

Regulatory Changes

If regulatory changes affect project viability:

• Projects may need modification or cancellation
• Best effort to complete within new requirements
• Refunds for work that cannot be legally completed
• Communication about necessary changes

10. How to Request a Refund

To request a refund, please follow these steps:

Contact Information

• Phone: (417) 581-9445
• Email: harperortega@joeweldmaco.com
• Address: 1724 Rockhill Rd, Ozark, MO 65721-7351

Required Information

• Your name and contact information
• Project description and date
• Reason for refund request
• Any relevant documentation

11. Processing Refunds

Once a refund is approved:

• Refunds issued within 5-7 business days
• Original payment method used
• Confirmation email sent
• No processing fees for legitimate claims

12. Dispute Resolution

If you are not satisfied with our refund decision:

• Request a supervisor review
• Provide additional supporting documentation
• Mediation services available if needed
• All Missouri state laws apply

13. Updates to This Policy

We may update this Refund Policy from time to time. Changes will be posted on our website with an updated "Last Updated" date.

Important Note: This Refund Policy is part of our Terms of Service. By engaging our services, you agree to these terms. We encourage you to review this policy before beginning any project.